Legal · Elara IT Solutions
These Terms & Conditions ("Terms") govern all services, products, and agreements between Elara IT Solutions, LLC ("Elara IT Solutions") and its clients ("Client"). By requesting services, accepting a quote, approving work, or submitting payment, the Client acknowledges that they have read, understood, and agreed to these Terms in their entirety.
All quotes and estimates are valid for thirty (30) days from the date of issuance unless otherwise stated in writing. Pricing is subject to change if vendor pricing, availability, or market conditions change prior to payment or written approval.
Projects exceeding one thousand dollars ($1,000), or involving special-order hardware, software, or licenses, may require a deposit or full prepayment before work begins or equipment is ordered.
All invoices are due on the invoice date unless otherwise stated in writing. Hardware, equipment, materials, software, and licenses must be paid in full prior to ordering unless otherwise agreed in writing. Service and installation fees are due upon project completion.
Invoices not paid when due are subject to a finance charge of 2% per month (24% annually), or the maximum rate permitted by law, whichever is lower.
Elara IT Solutions reserves the right to suspend services for accounts overdue by thirty (30) days or more until the account balance is brought current.
Accepted payment methods: Cash Check ACH Zelle
Services are strictly limited to the scope outlined in the approved quote, proposal, or agreement. Any work requested outside the original scope shall be considered additional services and may result in additional charges.
Additional services will be billed at Elara IT Solutions' then-current rates unless otherwise agreed to in writing prior to performance.
Orders for hardware, software, licenses, or special-order items cannot be canceled or refunded once the order has been placed with a distributor or vendor.
Service cancellations must be submitted in writing. The Client is responsible for payment of all labor, materials, and expenses incurred up to the effective cancellation date.
Non-Refundable Deposits and payments for special-order items are non-refundable under any circumstances.
All scripts, configurations, documentation, designs, and work product created by Elara IT Solutions remain the sole property of Elara IT Solutions until all related invoices are paid in full.
Upon receipt of full payment, applicable credentials, documentation, and access information will be transferred to the Client. Software licenses remain subject to the terms and conditions of the applicable software vendor and may require active subscriptions or accounts to remain valid.
Unless explicitly stated in a separate written agreement, Elara IT Solutions does not guarantee data backups, data retention, or data recovery. The Client is solely responsible for maintaining adequate backups and verifying the integrity and availability of their data at all times.
Elara IT Solutions shall not be liable for data loss, corruption, ransomware incidents, cybersecurity events, or data unavailability of any kind.
Hardware warranties are provided solely by the manufacturer and are subject to the manufacturer's terms and conditions. Elara IT Solutions makes no representations or warranties regarding manufacturer products.
Elara IT Solutions provides a ninety (90) day workmanship warranty on labor only. This warranty does not cover damage caused by misuse, abuse, unauthorized modifications, environmental conditions, power issues, customer-supplied equipment, or third-party actions.
Elara IT Solutions is not responsible for delays caused by vendor shortages, shipping delays, acts of nature, or any circumstances beyond its reasonable control.
The Client must ensure adequate power, network access, workspace, and physical conditions are available prior to any installation or service visit. Additional work required due to unforeseen site conditions — including damaged cabling, inaccessible walls, structural limitations, or electrical issues — will be billed separately at standard rates.
Emergency, after-hours, weekend, or holiday services are subject to availability and will be billed at premium rates unless covered under a separate written managed services agreement specifying otherwise.
Recurring services, managed services agreements, and software subscriptions automatically renew unless canceled in writing at least thirty (30) days prior to the renewal date.
No refunds or prorated credits are provided for unused service periods following renewal.
Elara IT Solutions reserves the right to suspend or terminate services — including remote access, monitoring, and administrative support — for accounts carrying unpaid balances, without liability for any resulting service interruption or consequential damages.
Both parties agree to maintain the confidentiality of all non-public, proprietary, or sensitive information disclosed during the course of the services engagement, except as required by applicable law or legal process.
To the maximum extent permitted by applicable law, Elara IT Solutions shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of data, loss of revenue, loss of profits, or business interruption.
Elara IT Solutions' total aggregate liability for any claim arising out of or related to services provided shall not exceed the total amount paid by the Client during the three (3) months immediately preceding the event giving rise to the claim.
If collection efforts become necessary, the Client agrees to pay all reasonable collection costs, including attorney fees, court costs, and related expenses incurred in enforcing payment or any contractual obligations under these Terms.
Either party may terminate ongoing services with thirty (30) days written notice. All outstanding balances become immediately due and payable upon termination. Elara IT Solutions reserves the right to retain administrative access to managed systems until all outstanding payments are received in full.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from these Terms or services provided shall be brought exclusively before a court of competent jurisdiction located in Palm Beach County, Florida.
By engaging Elara IT Solutions, approving a quote, or submitting payment, the Client confirms that they have read, fully understood, and agreed to be bound by these Terms & Conditions. No further signature is required for acceptance.